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Have you ever lost your cool?

August 10th, 2010
04:12 PM ET

Flight attendant Steven Slater has been bailed after grabbing a beer and leaving his job via the plane's emergency slide (NY1)

(CNN) - At one time or another most people have found themselves in job they loathe, but few would have quit in such spectacular style as flight attendant Steven Slater.

After being inflamed by a passenger's failure to apologise for banging him on the head with a suitcase, authorities say the Jet Blue steward grabbed a beer and triggered an inflatable emergency chute for his dramatic exit from the plane, and employment, at a JFK Airport terminal in New York.

And that was only after he shared a few expletive-filled words with the entire cabin over the intercom. New York Police Commissioner Ray Kelly but it delicately when it said it appeared Slater was quitting during his intercom flameout.

Bail set for cursing, beer-grabbing flight attendant

Have you ever lost your cool on the job?

Better still, have you ensured your place in workplace folklore by leaving in such spectacular style it's been gossiped about for years? Share your stories with us and be sure to tell us where you're writing from.

Posted by ,
Filed under:  General
soundoff (110 Responses)
  1. Robert

    How come the passenger hasn't been arrested? I thought it was against Federal law to not follow crew instructions let alone smack them over the head.

    August 10, 2010 at 4:57 pm | Reply
  2. Omar Thornton


    – Omar Thornton

    August 10, 2010 at 6:14 pm | Reply
  3. Jason Asselin - DaElmer

    I posted a story I think is along the same lines on I-Report. Only it was done to the employees instead of the the other way around..
    There are a few different questions that should be asked.. I am working on that next;)

    August 10, 2010 at 6:21 pm | Reply
  4. Dennis

    Way to go Steven! The world around us has become so damn rude with the maturation of the "me" generation. Wickedly nasty lyrics blast from cars, obnoxious cell phones interrupt from every aisle, and nobody's paying a damn bit of attention because their too busy saying "you know, like, you know, like, you know, like". Let us know where to send donations to the "Save Steven Fund".

    August 10, 2010 at 6:26 pm | Reply
  5. Justina

    Passengers with bad behaviors must be arrested as well.

    August 10, 2010 at 6:29 pm | Reply
  6. Benjamin Vanbrocklin

    Jumping out of planes is normally not a good idea, unless you have a parachute, at least he grabbed a beer. The man who hit him in the head maybe had many more beers than he had, or just one of your typical frequent flyer that has recently been downgraded and now treats the staff like grap for doing their very difficult job. More leg room in coach may calm everyone down, just a thought.

    August 10, 2010 at 6:37 pm | Reply
  7. Michael

    I completely agree with Robert and Dennis.
    Why hasn't the passenger been arrested, or at least added to the "no fly" list?
    Dennis, you hit the nail on the head!
    We have become a rude, self-obsessed society that I also often refer to as the "me" generation.
    Most of us these days have such a sense of entitlement that you'd think we all have royal blood running through our veins.

    August 10, 2010 at 6:40 pm | Reply
  8. Phil

    Sometimes you can only take so much. I think this is great. Good job Mr. Slater!

    August 10, 2010 at 6:43 pm | Reply
  9. Jen

    One of my friends left the Ellen DeGeneres Show almost in the same Fashion!!!!!

    Here's the video he made!!!! LOL!


    even made it onto Defamer!

    August 10, 2010 at 6:44 pm | Reply
  10. Spongebob

    In the recent past I worked for a company that trains military pilots. On a daily basis the so called "leadership" by action, or by prevention of action, would allow things to happen that endangered the lives of aircrew and possible loss of aircraft. Since I am retired military I have very strong safety beliefs. After, 6 years I had enough and walked in and told them both that I had enough of their "you know what" and I quit, walked right out the door, not necessarily the most political way, and should not have let my temper get the best of me, (I'm really pretty reserved, but passionate). Less than an hour later I received a phone call getting notified that I was being promoted and transferred to another site. I moved on again a year later, but many friends from the original workplace tell me that nothing has changed.

    August 10, 2010 at 6:44 pm | Reply
  11. DaLe

    Rude customers and working conditions in the catering/hotel industry have turned me into an emotional cripple unable to form and maintain interpersonal relationships.
    The alternative would have been to smash their heads, but that would have had put me into jail I guess.

    August 10, 2010 at 6:46 pm | Reply
  12. Vickie

    Yes, I have lost my "cool" a long time ago. I was working as a customer service mgr at a Walmart and had to fill in at the layaway counter, well it was Christmas time, the lines were long and there was this one man standing with his wife and two children, I could hear him belittling his family and then he would yell at me "can't you hurry, what are you retarded", so I tried calling the manager and security but of course no one came. By the time he got up to me I was trying to help him and had to go in the back to pull all of his stuff that was on layaway by myself, by the time I got back he was infuriated that I had taken so long, and was just horrible saying he was going to have my job, by that time, I just looked at him and said "you can have this job"! I walked off the job right then and there and he was like "hey who is going to get my stuff" I said YOU go get it!
    Well, I wasn't real proud that I handled that situation that way but I can relate on how things can build up to a point where you just can't handle it.

    August 10, 2010 at 6:56 pm | Reply
  13. Anjali

    Way to go Steven.. You're right – we have become a world of rude and obnoxious people – especially while traveling – granted travel isn't fun like it used to be but... you had enough and you did for 20 some years! Way to go..

    August 10, 2010 at 7:04 pm | Reply
  14. David

    Steven is a Gen X Hero.

    My generation is full of decent folks who actually cherish the genuine goodness that has long characterized America. We wait in lines, we take turns at intersections and we fundamentally believe in playing fair and acting appropriately in public.

    Generation Xcellance is going to witness the rebirth of America.

    August 10, 2010 at 7:08 pm | Reply
  15. Capt Sully

    This passenger did in fact break a law, a CFR or what we call an FAR. This is a safety concern the passenger could be arrested for, because they are endangering the lives and well being of the passengers and crew. Have you ever seen what a steel suitcase rim or support can do to an unsuspecting seated passengers head or neck? This is a real concern when the captain has to brake unexpectedly. Our airline does call police when passengers do not follow the Flight Attendants instructions, the FA may exercise some discretion, as a captain I would support the FA in that decision. It is dangerous. The Primary, and only reason a FA is required on board an aircraft is for emergencies occurring in the air or on the ground. Not only are they required to provide medical help. In the event of a fire or survivable incident they are the ones who will help operate emergency exits and direct passengers to escape. Fires on an aircraft can be fatal within just minutes of their occurrence. They spread rapidly and the fumes are quickly incapacitating .

    August 10, 2010 at 7:26 pm | Reply
  16. Doug H

    I was once a sexton at a local cemetery. I had been there for a few years and didn't have any problems burying the adult sized caskets. Then 1 day I was supposed to dig a plot for a child’s casket. Not sure why but I just couldn't do it. The owner got all pissed off and started screaming at me telling me to do my job. I just turned around and walked away. Never missed that job for one second.

    August 10, 2010 at 7:32 pm | Reply
  17. Tracy Kimball

    I worked at a bridal shop that sold wedding gowns and formal dresses. A very overweight woman ordered a prairie-type dress with a crinoline underneath to make it poofy and was trying it on in the store. She complained that the hem was uneven, even tho it had lace draping down, so a manager, who happened to be my aunt, tried her best to help her. She pinned the dress in various places, even laid down on the floor and pulled the dress down to see where this alleged uneveness was located. The dressed looked fine at the bottom, but this woman could not be pleased. She stayed at the store four hours in a tirade.

    Finally, she pushed me over the edge. I walked out and said your dress is hemmed correctly. You've been in this store four hours...obviously you can't be pleased and you need to leave, with or without the dress. She told me she wasn't talking to me and I should mind my own business. I reiterated that the dress was hideous, so it didn't matter if the hem was flawed – people would be looking elsewhere – and that if her body weren't so disproportionate, she wouldn't have a problem anyway. She undressed, paid for the fitting and left in a huff. I was praised for my assertiveness.

    Tracy Kimball
    Rock Hill, South Carolina

    August 10, 2010 at 7:32 pm | Reply
  18. Phyllis

    Hooray for you Mr. Slater.
    Some times you just get "sick and tired of being sick and tired."

    August 10, 2010 at 7:43 pm | Reply
  19. dog

    While I sympathize with the guy's plight in being mistreated by a passenger.

    Insulting ALL passenger's on the intercom and exiting through the emergency evacutation system is just moronic. And he deserves to get in BIG trouble over it. He's not a baby, and he should have to pay for those consecuences.

    It is possible that the passenger was rude and abusive and even aggressive. But the guy should be able to handle it without flipping so dramatically. We all have hard days at work.. but we don't throw tantrums.

    I'm kind of surprised that all of a sudden everybody sides with the flight attendant. In my last flight I was treated extremely rudely by one without any provocation. What would happen if I decided to rapidly exit the system via the emergency shoot? (I'd probably be labeled a terrorist)

    August 10, 2010 at 7:51 pm | Reply
  20. David

    Yep. I work for an airline and was subjected to a six sector ten hour line check which in my company was a twice a year ordeal. I was paired with a guy who gossiped about other staff the whole time, and at nine hours and fifty five minutes into the trip I flipped. Its not about one event... this stuff builds up and the event is merely the trigger. It would be nice not to do it at work but we dont exactly get to choose where or when it happens.

    August 10, 2010 at 8:06 pm | Reply
  21. Charlie

    Many years ago, I was a waiter in NYC. The place was notorious for how callous and unethical they were with their servers (one girl was canned for failing to cover a shift due to a family funeral). One day, my manager tells me he needs me to work the dreaded "double" shift on the coming Saturday, which literally meant 16 hours with a 15-minute break to cram down dinner. Knowing they'd give me the busy station for the evening crowd (I was the most senior server on staff at the time), I asked the manager making the schedule if I could have a less busy station for the morning/afternoon – you know, put my hardest work for the dinner rush, but be more of an "as-needed" status for the earlier hours so as not to work like an utter mule for 16 straight hours. The manager agreed this was fair and assured me I'd get a quieter station for the daytime half of the shift.

    Lo and behold, I arrive that Saturday to find myself with the busiest station in the house ALL DAY LONG. I wasn't pleased, and the manager on duty that day (not the same guy) wouldn't change it. An inauspicious start. Within 5 minutes of opening, the host seats 4 tables in my station simultaneously, while giving none to the other servers on duty (there were 3 others!). As I'm back behind the bar placing the orders from those tables, I spy the host dropping another 2 tables for me! As he came back by the bar to drop off extra menus, I said something like, "Hey, what are you doing to me?! Everyone else has nothing to do, and you've slammed me with 7 tables all at once." All the guy could do was look at me and laugh. He laughed out loud, to my face, I couldn't believe it.

    That's when I snapped. Utterly snapped. "You think this is funny?! You think it's f****** funny!?!? I'LL SHOW YOU FUNNY!!!" As I was saying these words, the first brunch appetizer orders I'd placed came up in the kitchen window, the cooks dinging the bell. I grabbed those plates and hurled them against the wall in the dining room, smashing them everywhere (don't worry, no diners were seated near the impact, but they sure got an eyeful). I flung serving trays like frisbees in the bar-back, smashing glasses and just creating complete and utter havoc and destruction. All the while I'm spouting profanity that would make Tom Green blush. Everyone, customers and staff, came around the bend to see what was happening. The manager on duty couldn't even get mad; he just stood slack-jawed in disbelief. It was the single most explosive display of pure rage I've ever indulged.

    I threw my server apron to the floor, grabbed my jacket from the closet and walked out the front door without a word, feeling like I was walking on air. Needless to say, I'm not welcome in that place anymore. But good riddance.

    August 10, 2010 at 8:10 pm | Reply
  22. Been There

    I once worked for a small charter airline as a dispatcher. The customers were always rude and obnoxious and blame me for everything bad weather to broken down planes. The front desk area was surrounded by huge plate glass windows. It was a boiling hot day with the sun and heat beating down on me and the passengers were giving me a hard time about something stupid. I got so fed up I threw my pencil down on the counter, stormed out right then and there, yelling "I quit, you people are &&%%" and went home and flushed all the fish in my aquarium down the toilet. When my husband came home he said "what happened to all the fish". I was like, "man, I hated those customers and fish paid the price, sorry honey".

    August 10, 2010 at 8:22 pm | Reply
  23. texdave

    When I was 16 I worked at a Safeway store in Richland Hills, Texas. I had a horrible manager at the store who I got into a cussing match with and she fired me on the spot. I backed up my Pontiac Firebird to the door, propped the door open and spun the wheels until the whole store filled up with smoke. I then took off expecting the police to catch up to me later. The employees all vouched for me and told the manager that someone else did it and I never got caught. Sorry folks, but it felt good at the time.

    August 10, 2010 at 8:27 pm | Reply
  24. George

    I completely relate with the Steward. I quit my job because I couldn't deal with the large minority of crazy, rude and angry people. I was ready to go ballistic myself and I didn't want to get fired so I thought resigning was the better way to go. I job made me sick and taking vacation time only amplified the stress when I got back to work.

    August 10, 2010 at 8:52 pm | Reply
  25. Aleksandar Perisic

    We try to pretend that we are polite and that we can always suppress our anger and difficult emotions. When we keep suppressing our true feelings while trying to pretend to be better than we can, it is just the question of time when we are going to boil over or get really sick. If we would express ourselves in front of boss, in front of our better half, children, neighbors, colleagues... without the heat, but maybe somewhat irritated if that is the best way to pass the message, we would have a healthier society. This way with so many "saints" around, there is no honesty, just a series of miscoordinated situations like the one above. If you have something to say, don't be afraid, say it reasonably with a corresponding appropriate tone and most importantly – say it on time. If you are afraid that you are going to lose your job, ruin marriage, lose connection with your children... the silence of an approaching volcano will do that for you anyway.

    August 10, 2010 at 8:52 pm | Reply
  26. called on the carpet

    In 1990, I was working in commercial real estate leasing in downtown San Francisco. Things had not been going at all well for the last six or nine months. I was frustrated, and starving broke. One day, after too, too many cold calls to office managers, as I searched for new business, I cold called a law office. I wanted to speak with a partner about his lease, which I thought might be coming due. The snooty, hostile receptionist/office manager queen wouldn't put me through to him. I lost my cool and said ugly things regarding a woman's natural monthly reproductive processes. Thirty minutes later I was called on the carpet. I was fired on the spot. I cooled off with a walk to the Bay to get some fresh air. In retrospect, getting fired from that job was the best thing that ever happened to me. I hated it, the business, all of it. Now 20 years later I'm doing what I love and have never been more happy and prosperous. I feel for this flight attendant. Been there, done that.

    August 10, 2010 at 9:13 pm | Reply
  27. Betty

    I was 18, working to save money for college at McD's. I was two months from graduating high school when we found out that my grandmother was dying of cancer. All I wanted was Sundays off - to go go church with my friends and spend the afternoons with my dying Grandmother. And they would not change my schedule. My schedule was to get there around 5:30 am to prep the place for opening, and once again whoever was working the previous night forgot to set out the OJ, and when I got to work it was frozen solid - AGAIN. That's when I snapped. "That's it, I QUIT" walked out and drove home. My mother was a bit surprised to see me, but glad that now was going to spend time with my grandmother. The manager called me at home, tried to lay a guilt trip on me, and I said there was no way I was coming back if I still had to work on Sundays.

    August 10, 2010 at 9:23 pm | Reply
  28. Rusty

    I recently quit my job in phone technical support. I couldn't take the angry & rude calls, the people who didn't speak english, the eldery who had dimentia, the lonely people who would call and ask stupid questions just to extend a conversation. If my last call for the day was a bad one I literally would wake up the next day with the call going on in my head. I occasionally would catch myself in the mirror replying to a conversation going on in my head. I knew I had to quit when I started to write down the addresses of some of the rude callers. I would always shred the address info later, but I knew I was about to snap and do something I was going to regret. I had to quit. I'm finding the hard way that employers in a bad economy don't like hiring unemployed people – they like hiring employed people from other companies.

    August 10, 2010 at 9:24 pm | Reply
  29. Greg

    All it takes is a little courtesy and patience on both sides. It's not hard to achieve when you realize that most of the things that we complain about in everyday life just aren't that important. The real issue is how we deal with the people around us – that's what leaves the mark on who we are. Remembering that will help avoid needing to lose cool and make it a little easier for everybody.

    August 10, 2010 at 9:28 pm | Reply
  30. Bernie Krause

    35 years ago, as a tv and radio commercial music composer and producer, IT & T (International Telephone and Telegraph) asked my music partner, Paul Beaver, and I to create a music logo for them. The image on the screen was similar to the old RKO radio tower that one saw in movies. (Paul and I helped introduce the Moog synthesizer to pop music and film in the late 60s). At first, the ad agency told us we'd get $25,000, but then reneged after we had composed the music, telling us we'd get just $2,000 for the work. Paul, who had served time in Navy communications during WWII, knew Morse Code, So when we wrote down the music, we deftly but obviously incorporated a clear rhythm (.._. .._ _._. _._ _._. _ _._ .._) that spelled out FU. It ran on TV nationally and in Europe for almost 10 years before someone actually figured it out.

    August 10, 2010 at 9:33 pm | Reply
  31. CPC

    Yes I did and loved every minute of it! Wouldn't change a thing.

    August 10, 2010 at 9:50 pm | Reply
  32. salayem

    Long time ago in one of my first jobs as a junior supervisor of a steel furniture factory I arrived the first morning to my small cubicle to find the phone ringing. It was one of the factory managers who wanted me to go and check why one of the machinists was not working.

    I went out and found my way to the man and asked him why the machine was of. He said that he was fed up with the job and complained how he was never promoted or got a raise. Out of curiosity I asked him how the manager knew he was not working, he pointed to something on the wall, it was a surveillance camera which was new in those days. I freaked out from the feeling of being watched and decided to quit then and there and left with the machinist.

    August 10, 2010 at 10:03 pm | Reply
  33. marcellus

    No but after reading this I feel like punching the sky in the face for some reason.

    August 10, 2010 at 10:23 pm | Reply
  34. Max

    No matter how you look at it, everyone did something wrong. Its become such a "hurry up" society and everyone seems to be out for themselves. And when you meet someone who is truly polite and sincere, we've become so skeptical that we wonder what their true motives are. That's pretty sad. And when the media displays celebrity outbursts like they are something to be admired, its the kids that usually soak up this conduct as acceptable since "so and so" did it. Yes, there are true idiots in our society and no amount of kindness will ever cure that. I wish I could say that we should all just try being nicer to one another, but the minute someone feels the least bit slighted–it all goes right out the door. There is nothing wrong with being honest and true to someone about their wrongdoing–but being an a**hole to get your point across makes you no better than the person you are yelling at. All this writing I just did, and I still cant think of a good closing sentence with advice that may help someone not lose their cool...How about–"You Get More Flies with Honey Than You Do Vinegar":) Good luck everyone:)

    August 10, 2010 at 10:27 pm | Reply
  35. Bradley Evans

    Yes, I lost my job at a university at which I used to teach. I had a bunch of kids who didn't know much about the subject matter, and who were unwilling and/or uncooperative to work with me as a teacher. I got mad at them and may have sworn, but one has to ask oneself, "Why was this so?" I'm not a bad person, but when pushed by a bunch of kids who won't cooperate in a classroom, I'll push back. That's my job – to insure a little self-discipline and responsibility in the students, not to mention respect for a teacher. Now, who's going to win in today's society? A teacher who is going to yell at the kids to get their attention so that they will do well in class, or an angry parent for "You can't yell at my eighteen year old for that! She knows everything by now!" And who is the school administration going to side for? Who pays their salary?

    Mr Slater could be right. Does this mean from now on we can insult, harass, attack, do whatever we feel with the plane stewards when we take a flight? Can we do this because we payed for the airplane ticket, so we have a right to abuse a person like this? What made him "go over the top?" Why not arrest the offending passenger, too? There are plenty of rude passengers on airplane flights. The stewards are generally kind and want to see everyone have a safe flight. The passengers' lives depend on them.

    Think about it America. Who are the people who really offend? Maybe it's even YOU!

    August 10, 2010 at 10:33 pm | Reply
  36. Oliver

    Not saying that Mr. Slater's reaction in this case is not understandable, but cannot agree with the general tendency in this discussion that seems to be bashing and putting all the blame on the "rude, obnoxious, unruly" customers who dare to interfere with paid service personnel's right to pursure happiness in their own darn way... WTF???

    My experience as a frequent traveller: Delayed flights, dirty airplanes, snappy (in response, not processing speed) ticketing agents, flight attendants who roll their eyes and disapprovingly purse their lips if you dare ask them a question, or, God forbid, question their curtly pronounced directives. BTW, for some reason communication with personnel gets way better and more polite when flying business or first, I guess money talks or something ;)... Passengers in the "general population" are treated like cattle that have to be herded and kept in line, not human beings who have paid good money for their way and have a right to expect a degree of courtesy from service personnel.

    Unfortunately, poor, even adversarial, customer service is not limited to the airline industry. I worked CS and phone support for a big software co. back in the 90's, and we were under directives to go out of our way to keep customers happy. Customer retention was the order of the day. Were some people who called in frustrated and impolite? Sure! Did they have a reason to be? Generally, yes!, stuff wasn't always working like it should. Last but not least, the pay was decent, we were all glad to have a job, and no one felt it was beneath their dignity to work CS. By doing good in CS, I moved into a different position from there.

    A few years later, everybody starts making money in stocks and real-estate, menial jobs like CS become the bottom of the barrel, and people working them aren't exactly happy campers. Today, in spite of the current economic downturn, CS hasn't exactly made a comeback as a desirable job... Hm, maybe if corporations started paying people a decent wage again, that would all change for the better?

    Meanwhile, why can't we all just... get along!

    August 10, 2010 at 10:59 pm | Reply
  37. Tard

    Have I quit flamboyantly before?
    Are you kidding?
    Have you never HAD a bad job before?

    August 10, 2010 at 11:15 pm | Reply
  38. Franny

    Ride On! – or Off ! – Steven!

    August 10, 2010 at 11:19 pm | Reply
  39. Rien

    the reason for agression in cocreation is that there is so much resistance against the label "aggressive" by people who create the opposite label for them selves " polite" that they try to blame and project out there hidden resisted agression on others , prooving they are polite and others are angry

    you know like the moral hi-ground , people start wars , they are "good" and others are "evil" but both labels are created by the same consciousness that tries to hide its own transgressions to others , so instead of becoming honest , they rather proof the anger in others

    you know like Bush and Cheney did in a larger scale, instead of being honest about the payoff it has for them , they project out evil.

    August 10, 2010 at 11:19 pm | Reply
  40. Carmen

    I did not loose my cool, but did it in a cold way, I got fed up that my Supervisor allowed his protected employees to watch porno at work,foul language,racist and vulgar words, because other employees were afraid of this bullies,and to loose their jobs felt had to put with it.
    After I told my superior how hard it was to work on weekends with this people for 12 hrs at the hospital, I was told "what goes on at work stays at work "
    Well I had been comunicating by email with him, had all his idiotic answers,recorded this bullies, and with my resignation I sent all to the Director of the hospital,and Goverment agencies.
    Then I left, I was soooo happy, everybody got fired,from Managers down.
    I have seen in flights how rude people are, HE IS MY HERO.

    August 10, 2010 at 11:31 pm | Reply
  41. ludvig

    Yeah, I lost my cool at my job. I worked as an engineer doing document preparation. I was told by my boss to do the procedure a certain way. I went further to the controlling entity who told me that he would not accept the document the way my boss wanted it done. I then went back to my boss and told him that it wouldn't fly and he told me to write it his way and get everyone's approval by 4:00 including the controlling entity who said he wouldn't sign the document. It wasn't like do your best, give me the finished document and I'll get it by him. It was do the impossible. I was so pissed, I took my sandwich which I was about to eat for lunch, threw it across the room and walked out. I think the boss was just trying to mess with my mind and he succeeded. I came back to work the next day and all was back to normal and the document did not get written or approved.

    August 10, 2010 at 11:53 pm | Reply
  42. Pedals

    Day after day flight attendants take abuse from passengers and their companies rarely do anything about it. This flight attendant was hit by a suitcase, and was only asking for a "sorry". Instead the passenger swore at him, if I've read this correctly. Come on.........it should be the passenger that should be stopped from flying or perhaps a sign around their neck for a year that says "I'm abusive".

    August 10, 2010 at 11:56 pm | Reply
  43. Kat Kornowski

    I love it! He was rightfully angry, and totally fed up with his job. He could have just quietly submitted his resignation form, or his verbal two weeks notice. But, instead he went out with flourish and drama.

    Hurray for him! I'd never have been that bold. I think that someone in Hollywood should sign him on for the next James Bond movie.

    August 10, 2010 at 11:57 pm | Reply
  44. ya gotta be kidding

    I was on blood thinners and at theraputic levels I had chronic low blood pressure. As the therapy was a temporary thing no medications were offered to me for that problem, so I used foods to keep me pepped up. Six months later and a lot of sugar, I gained weight.

    Enter 'the perpetuelly nosey' and of course 'happy for me' support staff who had to badger me, even after my repeated denials, they cornered me on my returm to my office and started in with other support staff about my being pregnant. I was not but they thought so, and now they demanded to know who the father was and my due date. I am not married either.

    Note there were previous repeated denials, hits to my self esteem, and with the current diatribe I finally blew up. All of this occurred in front of the rest of my staff and supervisors, worse yet I was told later by my supervisors I had no right to be angry in the office.

    I felt like I wanted to quit, being bullied because I am not slim, perfect, and with the badgering, then being told I had no right to be angry was demeaning even more so.

    The supervisors later corrected their stance, per this was medical condition, and I was 'not a fat slob on my own'. I'd like to call them all something, but you'd never see this post if I put it here.

    August 11, 2010 at 12:36 am | Reply
  45. Becca

    When I worked at a shoe store in Brooklyn, I snapped and left one day. I was being treated like crap, worked to the bone and only made like 7 dollars an hour. One day a fellow employee and I got into it. He threw a ladder at me, and luckily it missed. I threw a pair of stillettos at him, and bolted out the back room onto the main floor. I then proceeded to kick down the sandal display... and with both middle fingers up i said: "Eff this place and eff all you mother effers in this place!" I kicked the door open and left with my head held high. lol!

    August 11, 2010 at 1:03 am | Reply
  46. Don H

    Yes, I lost my cool at work back in 9/2007. My Boss's supervisor was riding me all day because my Boss was on vacation. He wanted this product out the door yesterday and it wasn't performing up to spec's and I told him that it wouldn't be ready until I said it was ready. On thing led to another and I was being brought in by Human Resources and an argument ensued which I was being "Written Up" over an email I sent out to my peers stating that my Boss's supervisor wasn't a team player and he wanted production output of a poor quality product no matter what. I was told that I needed to sign said "Write Up" and I refused. I was told I could be terminated for such and I signed it gratefully "Go *!^$ Yourself!". Needless to say I was terminated anyway. Best thing that ever happened to me although I was worried for 15 days then I started work somewhere else and it has been a blessing!

    August 11, 2010 at 1:20 am | Reply
  47. john

    There is a severe lack of civility right now and it started at the top and has trickled down to the masses. I think the person or people who pissed this guy off should be happy he did not do something violent. These things happen more and more, and everybody shakes their head pretending its just one unbalanced person. While everyone wants to believe this guy snapped on his own the truth is he was probably pushed over a long period of time. Why was the passenger so rude was he pushed by the airlines or the TSA. Did they lose his luggage, was he bumped, was his luggage bumped, was his employer beating on him/her all week, all month, all year? These stories are deeper than they appear but are rarely looked into. I was fired 2 years ago and I for one will NEVER work for anyone but myself.

    August 11, 2010 at 1:35 am | Reply
  48. L. Nozruk

    I've done a lot of business traveling usually in First Class.
    My experience with fellow First Class passengers is that they are
    a group of disgusting boors – pushy vulgar loudmouths,
    and very selfish and very self-important.
    I don't know how the attendants can stand being around
    them all day!

    August 11, 2010 at 1:37 am | Reply
  49. Donna LeBlanc

    I did lose my cool at work when employed as a cashier and a shopper used every curse word in the book when the store I worked for ran out of the toilet paper advertised on sale. I didn't lose my job but got severly repremanded.
    I say Kudos to Mr. Slater. This should be a sharp tap on the shoulder of the airline industry to show them the onus is on them to look into a situation that not only made a customer misbehave ( unless he is normally that big of a smuck) and push a employee to the breaking point.

    Be gentle on Mr Slater...he only did what Sooo many of us have been tempted to do.....

    August 11, 2010 at 1:43 am | Reply
  50. runswithbeer

    I had the distinct pleasure of not just quitting my job but dragging up my whole company and walking out. First time was in the early eighties I was a VP of a Consulting Engineering / Construction firm and we had a 20 Million dollar project for what is now BP in Texas City. During the stupidest construction meeting I had ever been to in my life, I told the Amoco Project Engineer and the Amoco Plant manager, we quit. I packed up over 100 contract employees we all piled into company trucks and we went to Gilley's in Pasadena, Texas. The bar tab alone was several thousand. The next Monday morning after a brutal hangover the Amoco folks fired the Project Engineer and called us back on the job.

    August 11, 2010 at 1:57 am | Reply
  51. Stephanie Watson

    I did quit a job in 2009 over a year ago after I just completely LOST it at work. In some ways I regret it, but in others I am glad I stood up for myself.

    But in general burning bridges isn't a good idea.

    August 11, 2010 at 2:11 am | Reply
  52. Senthil

    Folks, if you are reading this, next time when you see someone offering you help, say "Thank You with a honest smile". May be, they spoke to a jack ass earlier.

    August 11, 2010 at 2:22 am | Reply
  53. William G.

    Nooo, I'm lucky to have a job right now 🙂

    August 11, 2010 at 2:34 am | Reply
  54. Eric

    I was serving as a church pastor and one Sunday a whacko woman started an argument with me before services. I argued with her-LOUDLY. then got int he car and went home. I didn't tell anyone I was leaving and left them to pick up the pieces from this whack job

    August 11, 2010 at 2:34 am | Reply
  55. San

    How is this guy a "hero?" This type of reporting encourages others to go Postal on coworkers or innocent bystanders in the name of hero status. Passengers did not deserve to be a party to this behavior and everyone is fortunate that he didn't do something worse. Shame on CNN for glorifying such inconsiderate and terroristic behavior! This guy should serve jail time.

    August 11, 2010 at 2:45 am | Reply
  56. Scribbles

    Once my boss gave me 10 pages outlined with the next ad campaign with giant stick figures all over each page. She asked that I produce a campaign based on this direction. She gave me scribbles. I looked at her in despair. What kind of direction is this? Stick figures and scribbles for a possible $5 million dollar campaign. I needed content so that I could produce a presentation with research materials. I walked into the Chief Human Resource Officers office screaming, Is this the kind of person I have to work with? She can barely write, let alone provide direction. The Chief Counsel was also their. A day later I resigned.

    August 11, 2010 at 2:50 am | Reply
  57. leslie

    "But it delicately"? Nice grammar.

    August 11, 2010 at 2:50 am | Reply
  58. Shallremain nameless

    I unfortunately had a blowout similar to this. I was a flight attendant for major airline in the 80s and had my fair share of rude passengers and military style supervisors. Not to say that I was completely innocent but I quit at Ohare after being "met" by a Supervisor at a flight I was on-I had called in sick for a flight so I could go on an overnight with this particular boyfriend who was a flight attendant and go to my Dads 60th birthday. I tried to dodge the supervisor and I completely lost it in front of everyone-passengers, fellow flight attendants everyone-she followed me all the way out of the airport issuing me a "direct order" after direct order to come to her office- I yelled and cried and told her to go to hell, f-off and I was also upset because I had strongly defended management during the pilot strike we endured. I had had enough of being weighed every month, b-scale, passengers who were extremely rude, smoking flights, it goes on and on. In retrospect, I wished that I hadn't have done it-it wasn't worth losing a job I had worked so hard for-I think this poor guy is going to regret it someday. I was on a flight years later and ran into a flight attendant I had know and he told me that people were still talking about it 10 years later and supporting me. I think the passenger that hit this poor guy on the head should definitely have consequences for what he did, and airlines need to start treating flight attendants much better but FA's also need to lighten up-you have to let a lot of stuff roll off your back if you want a job like this. One funny thing about this job-when I reviewed my file with my own supervisor after I quit, there was a warning slip in my file that said "Flight Attendant see with collar up"-the ridiculousness of my job in the 80"s-what the heck, I thought my uniform was cuter with the collar up!

    August 11, 2010 at 2:57 am | Reply
  59. Yuri A Campos

    Way to go... give this guy a medal promote him and arrest the idiot that cause all this trouble... i work in costumer service and plenty of times i have to deal with rude and uneducated people that have a sense of entitlement, and plenty of times i have told them to get the hell out of the place because i am not putting up with their behavior..

    August 11, 2010 at 3:05 am | Reply
  60. Pankaj

    Arrest that passenger. Steve we are with you.

    August 11, 2010 at 3:06 am | Reply
  61. Kevin

    I've left jobs in spectacular, meltdown fashions before. I let loose on a Sales Manager of a paging company in a loud and profance rant while a beautiful young new hire was filling out paper work. The sales manager said nothing, but the GM came out of his office and said, "Kevin, you need to go."
    My last words were, "I go now."

    August 11, 2010 at 3:22 am | Reply
  62. Sean Timothy

    What’s the big deal? I am a Realtor and former Mortgage loan officer from Michigan who specializes in Short Sales. I made a COMMENT, A COMMENT!!!, to Chase Bank, after I was cursed at, treated unprofessional, and hung up on by a Chase Bank representative on a file that I had been getting the run around for a year at the time and is still on going. I called back 5 times until I got another moron rep. from Chase. I was nice, I was polite I didn’t swear, and somewhere in the conversation I simply stated in a sarcastic tone and said, quote “ you people have me so fricken frustrated, I could fly a plane into your building. Upon this with 24 hours I had 12 FBI agents at my back door, I was arrested and spent 2 weeks in jail before I was let out.

    I am still facing Federal Charges of making an inter-state threat to harm other persons. I have a copy of the complete conversation on a wave file that is straight from Chase Bank. You want it, I got it and you can have it. Where are my rights to “pure speech” where is the media here? I am so fed up how the so called News Media and the Fed’s pick and choice their stories. I will make another comment. For all I care anymore, the Taliban can have this country because it sucks. Sean Timothy cell# 586-801-2025

    August 11, 2010 at 3:31 am | Reply
  63. Sean Timothy

    Is this Really World News worthy? I dont think so.. its a crap story

    August 11, 2010 at 3:33 am | Reply
  64. Patsy

    Sure, I had very similar feelings! The steward had enough and I don't blame him!

    I had a terrible mgr who cut my sales territory in half w/out ever having the courtesy to discuss it with me first. I drove to her office, had her come to the parking lot and while I screamed my resignation, I left her to carry up the laptop and other gear that belonged to the company. It was great watching her beg for me to sit down to discuss this. I do not regret my decision and I know she was left shaking in her boots when she had to explain why the top producer quit in such a dramatic fashion. More people need to stand up the the craziness they are expected to tolerate day in and day out. Human Resources is a joke.

    August 11, 2010 at 3:39 am | Reply
  65. Jason Asselin - DaElmer

    The QUESTION should be Airport Security.. We shouldn't be focused on WHAT this guy did but instead of WHAT the FAA & Security DIDN'T DO!!!
    He was able to make it home????? R U KIDDING??

    Here is an example of an EMPLOYER doing the exact same thing but instead he did it to employees..

    August 11, 2010 at 3:47 am | Reply
  66. Jon Holdaway

    I'm not sure I lost my cool when I got fired, but my demise was quite spectacular. I was serving as a singing waiter at the Holiday Inn at Sea-Tac airport. The restaurant features a seating area that revolves once an hour to give customers a nice view of the Sea-Tac strip.

    I was serving a group of six well-dressed businessmen. I had just finished singing my song ("Both Sides Now") and was mounting the revolver to serve a boat full of salad dressing to my customers. Negotiating the steps up to the moving revolver was a bit tricky, and I slipped. The boat full of dressing fell to the floor, then erupted like a geyser in the general direction of my customers. The last thing I remembered seeing before I was spirited away by the manager was a stone-faced executive staring at me with a large glob of roquefort dressing hanging from his nose. I was fired immediately. I have no idea what became of my tip.

    August 11, 2010 at 3:59 am | Reply
  67. Kathleen

    i really lost my cool once and lost my job because of it when i was working at a restaurant in 2003. i had a table of 6 who ordered appetizers, drinks, meals, and dessert. the total bill was almost 100$. after they had left the restaurant, i went to collect the money from the table and found that they had only left me a 1.50$ tip. i was so mad i actually went outside, found them in the parking lot, and stated to them "you forgot your change." i then (stupidly) told my manager what happened and was fired as a result. waitressing is so hard and to have to rely on tips is even worse – the 1.50$ was such an insult to me that i completely lost my cool. it's amazing what you have to deal with in the customer service industry. i'm surprised we don't hear stories like this more often!

    August 11, 2010 at 4:06 am | Reply
  68. Jennifer Jo

    I can't explain how refreshing it its to hear how one man took a stand on how abusive the public is to workers in the service industry. My entire family is affected by this...working in industries ranging from health care to retail to web design. I am always so upset when clients/customers get so angry with service workers who are doing the best they can at their jobs, demand special treatment (outside of the established rules) or just treat other people in ways they would not want to be treated. I hope those women arguing about the placement of their bags in the overhead compartments really communicated properly why it was so important to them and why it was more important than the safety of the other passengers on that plane where their bags were placed. Mr. Slater – you have my full support.

    August 11, 2010 at 4:08 am | Reply
  69. David Willis

    I would not exactly say I lost my cool; but perhaps a sort of nervous break down when I was getting fed up with how the state government I used to work for (over 29 years) was operating. After some cut back in staff and increase on the management level I was pretty well fed up with how taxpayers' money was being spent. I was on the 2nd shift by myself and started drinking on the job to handle my stress and back pains. Anyhow, I got drunk at one point where I just took out my frustrations on a copy machine by breaking it up. Took it home with me and hid it; but after a couple of months I got caught and fired. I don't miss the job at all because of the crappy bosses; but I sure do miss the salary.

    August 11, 2010 at 4:16 am | Reply
  70. AJ

    I worked at a place for nearly 11 years and it was unbelievable that the longer you worked there, the more they piled the work on you. I finally had enough one day when my manger asked me to deal with an unhappy customer that he really should have been dealing with. When it became obvious to me that he simply didn't want to get yelled at and wanted me to take the slack, I refused. An argurement insued and in which I was told "I thought I paid you" and I responded with "Well, you don't anymore" and I grabbed my things and left. Haven't looked back since and mentally it was the best thing I could have done.

    August 11, 2010 at 4:16 am | Reply
  71. cynthia

    I totally empathize with the guy. Me? I was just able to walk out of the building. I forfeited a very good salary and medical benefits and was a single mother of a kid in grade school; it took 12 years. Twelve years of conditions this guy probably would endure no more of a week of. If the only way out was an emergency chute I probably would have done that.

    Fast forward: The last day I worked a chair fell on my head. (No biggie for that culture.) I had just transferred to a new school (NYC public) and adored the administration there but was left begging for...a coat hook. Yes, a coat hook. Maybe two weeks later I made a bad call in engineering and attempted to protect my nice wool coat by hanging it on a bunch of stacked chairs in a room that looked like it was filled with WTC dust, and maybe even was. (I had a severely brain damaged kid who wouldn't sit down it was soooooo bad.) I was used to terrible & unbearable but a kid who couldn't remember what he did 30 seconds ago... Sigh. So I thought I solved my place to hang a coat problem, which, if you don't get it already, is not a lot to ask. 🙂 Yeah so the chairs fell over and I got hid on the head and it was the last straw. I said to myself: "You are very very smart. You have 2 degrees and post-grad training in addition. You are 45 years old and you work for a outfit and have to beg for a place to hang your coat? How sick is that?" And that was that.

    It was a gift in a way because I had already been struggling with the ethical dilemna of working for the NYC school system. But that's another story.

    Now I know our airline steward didn't suffer like I did, but clearly I have a very serious masochism problem. I do know having that "snap" tho.'

    August 11, 2010 at 4:18 am | Reply
  72. Michael

    I got sick of my job because of a manager that just watched Youtube all day, then blamed me when her work wasn't done. I didn't freak out, though. I just called in sick and told HR that I had caught herpes from having sex with said manager in the conference room. It never happened, but I still laugh to this day at the rumors that may be going around there.

    August 11, 2010 at 4:27 am | Reply
  73. Heather E.

    I worked at a local deli and it was normal to have customers come up tell me what they wanted and walk around the store to get the rest of their stuff, come back and get it from the counter. While I was cutting the previous customers order an older gentleman and his wife came up and was asking questions and I answered while I was cutting away. The other customer came up and got his order just as I was finishing it up and getting the ham the older customer had asked about. The older customer said "you should really help the customers that were standing here first before you help someone else" I tried to explain that the man had given me his order and finished shopping the older customer didnt want to hear it and said "you know what you can do with that ham?" I lost my cool and said "shove it up your F-ing ass?!" haa he ended up following me to the back of the store where my manager was and the man tried to attack me in front of the manager...needless to say i had to resign the next day and they did train people after that to not say what i said.

    August 11, 2010 at 4:27 am | Reply
  74. Ray

    Yeah, at McDonalds, when customers do stupid stuff where I know they're making fun of me for some reason. I flip out and say what's so effing funny, did I do something? They shut up and try to get away as quickly as possible because they know I know. Other customers try to tell me how to do my job and I'll be like, I effing work here, I effing know what I'm doing. STFU. I haven't been fired yet though, because the conversations never escalate.

    August 11, 2010 at 4:29 am | Reply
  75. noah Z

    I had a manager at a fancy restaurant that only rewarded those that brown nosed. I had worked my butt off to make main cook and when one of the brown nosing prep cooks came in and used up everything I had brought over to my line to prep myself for the day I had told him to go fill it back up and when the manager came in and not even knowing what was going on he told me to shut up and go get my own. I was so pissed I balled up my fists and tried to keep the vein from popping out of my forehead. I snapped at him and told him I was tired of his bull **** and that I was about to take his *** outside and show him what it meant to be a real man. He started to turn around with a smirk on his face like he thought I was joking until he saw the look on my face and his look quickly melted away. Needless to say I caught the owner as he came in the door before the manager could talk to him and went and washed dishes on the other side of the restaurant till I found another job. I know I could have handled it differently and that is the only time and the last time that I ever blew up at someone above me.

    August 11, 2010 at 4:31 am | Reply
  76. fit2betied

    Blow my cool is an UNDERSTATEMENT! Upon an early return from a vacation and my unannounced visit to one of my facilities, I found my $250K/year V.P. having liberties in MY OFFICE with one of the employees. What came out of my mouth would make a sailor turn green. Needless to say they were both looking for employment within 10 seconds. A few other heads rolled that day too!

    August 11, 2010 at 4:36 am | Reply
  77. Texasnative

    First of all, the frequent use of the term "steward" is far out of date. I think the accepted title is "flight attendant". I applaud Steven for taking the action that he felt was best for him. Undoubtedly, he broke a few rules, but what about the offensive passenger that apparantly go off scott free?

    About 32 years ago, I worked in an assembly factory under a foreman who was good at giving orders, but was totally incapable of doing any of the tasks that were routine for those of us under his control. He continually wanted me to perform tasks "asap", but before I had completed any task, he would give me something else that had to be performed "first". As a result, I seldom finished any of the projects to completion. Finally, one day I told him to give me a list of the tasks that he wished me to perform and in the order he wanted them. He went off on my saying that I would perform tasks as he chose and that he would not allow me to tell him what to do...he was the boss. I told him that I knew how to perform the various tasks but he didn't. I firmly told him that if he wanted the tasks performed as he wanted them, then he was at liberty to do just that. I walked away as he continued his tirade as I picked up my personal tools, walked over the the timeclock, punched out and walked out the front door of the factory. I was told later by other employees that he was dumbfounded that someone would walk out on him, of course they supported me in my decision. I never regreted my actions and soon acquired a job from which I recently retired after 32 years.
    So I say, Steven Slater, you did the right thing.

    August 11, 2010 at 4:43 am | Reply
  78. PJB

    It wasn't especially dramatic, but I worked at a state prison as a correctional officer. My coworkers were complete idiots. Management was even worse. I scheduled vacation time, intentionally using up all that I had. Two and a half weeks prior to that I began calling in ill, with the intent of using up all my sick time. I used up all my vacation time too (so I thought). This was after working for them for 15 months.

    After I used up all my sick and vacation time, it still took two weeks for management to call me and ask if I intended to come back. I told them no.

    I still got paid for the two weeks after I used up all the sick/vacation time, and got an additional week's pay on top of that!

    Don't know what happened, but I didn't complain about it.

    August 11, 2010 at 4:57 am | Reply
  79. Sally

    I quit over the PA system at Mervyn's when I was very young. It was a very liberating feeling. And though, I did end up working at Burger King afterwards, it was still worth it. I never once regretted it.

    August 11, 2010 at 5:11 am | Reply
  80. Smiley

    Yeah, I was driving a forklift at the Tinkertoy factory in the 60's and I hit a pipe near the ceiling and and a bunch of packages of tinkertoys popped open and rained down on me – sticks, spools and all. I shut the forklift off and went and got my lunchbox and told then where to send my last check and never went back.

    August 11, 2010 at 5:11 am | Reply
  81. Brendan from Illinois

    I've done something like this before.
    I worked at a gas station where we had to make donuts at 4:30 in the morning.
    The boss was homosexual and I wouldn't have sex with him. (From the rumor I heard) and He hated me because I wasn't flirting with him. He never outlandishly flirted back or anything, so I really couldn't get him on sexual harassment charges.
    But he scheduled me on my birthday to come into work at 4:30 am and make donuts. Then after I had made all the donuts he fired me for "snooping through papers on his desk" a week earlier When I was merely leaving him a note for the following day (Which we were told to do in case of emergencies).

    It was a pretty stupid reason to get fired, so I told him,

    "No I quit."

    Then I proceeded to throw every donut I made onto the floor, and told him to clean it up himself and make new ones.

    smiled and walked out the door.

    The police called me laughing, and when I told the cop what had happened he said, "I would have done worse." and that was it.

    It's still the talk of the town and it's been 5 years ago.

    August 11, 2010 at 5:17 am | Reply
  82. Tom T.

    Corporate America exploits mainstream America and third-world earth to gain inappropriate financial compensation. Steve is a victim of that exploitation!

    August 11, 2010 at 5:31 am | Reply
  83. Kuuipo

    I lost it and hung up on a rude, nasty customer once when I was working in technical support. At least I didn't tell her off. She called back and I pretended that the call had dropped, then picked up where I left off. Funny, she was a lot nicer during the second call...

    August 11, 2010 at 5:32 am | Reply
  84. JW

    I'm a very frequent flier and I say he belongs in jail. Seems to me flight attendants have too much power and are usually the rude ones (unless in first class ). Sure I would have wanted to do something similar. Heck I want to be able to smoke pot all day, drive home drunk from partying but I don't. He's not hero. Just a whiner and needs to pay the price for being immature.

    August 11, 2010 at 5:43 am | Reply
  85. Ms. Rodriguez

    People who work in customer service deserve more credit than they receive. Why wasn't the idiot who felt he was more important than everyone else on the plane charged with assault for hitting the flight attendant? How can anyone expect the flight attendant to remain professional after that? I'm sure Slater comes across more people who are rude to him than those who are nice and respectful. Those people who work on airplanes are there to make your flight more comfy, they are not your personal slaves.
    I blew up at work because I was fed up with management. I felt bad about it but I completely understand how this guy could be pushed to the breaking point. That guy should be lucky all he received was an insult by the flight attendant.

    August 11, 2010 at 5:49 am | Reply
  86. Jack

    I worked in the airline industry for nearly 20 years (mostly in public contact positions) and now I'm with a high profile retailer. It would shock most people to find out what the public is capable of and how easily they treat customer contact employees with a complete lack of respect. Luckily, this is a small percentage of the consumers, but their behavior it is still unacceptable. It doesn't surprise me a bit that Steven Slater did what he (allegedly) did, it was really just a matter of time. Now that this long time issue has been pushed to the front of the American media, maybe it will gain the attention that it deserves.

    August 11, 2010 at 6:06 am | Reply
  87. Lesley

    I once quit after getting chewed out by a Supervisor for a small minor computer mistake I'd made. My mistake was based on the work of the people I was doing the work for. They made some initial mistakes and I copied them into the system. The Supervisor kept me for an hour after work yelling at me. I'd been working under extremely stressful circumstances in this job that were beyond my control. Finally I couldn't take it any more, so I told her I was quitting. I felt I'd been set up.

    I'm not proud of the way I handled it. My self-esteem dropped and to this day I still berate myself over it. Fortunately, the Supervisor gave me back my job after I called the next day and apologized. I'd never do it that way again though if I could avoid it. Regrettably I just couldn't handle any more stresses and had to leave the situation and go home. That's was the only way I could get the session to stop.

    August 11, 2010 at 6:20 am | Reply
  88. Ardel Rosa

    I'm a transit driver here in Vancouver, BC Canada and there are times when I really wish I have Cyclop's optic blast capability so I could reduce some m--ns into smoldering cinder.

    There is truth that these people are not only boring, they are .......ahhh never mind.

    August 11, 2010 at 6:37 am | Reply
  89. Rose By Any Other

    I worked for a global information technology corporation. The management was horrible and thrilled at employees sucking up to them and always made me work the graveyard shift when it was others employees turns. One day I returned from having a lymph gland removed from my jaw. I walked past my supervisors door and jokingly said, "I think I need a week off." She said, "One way or the other." She really enjoyed putting me down and even said to me, ..."but you are slow aren't you?" in front of another employee. All I could do was say, "Yes." After the same employee in her office told me, when I had an upper respiratory illness, I should not be there, I took it to heart. That was a few days before the Y2K "worry". I was supposed to work. I called in sick and never went back. Had 6+ months of paid short term disability. Every time they called, I knew it was being recorded, so I threw in a recounting of the hostile things they said to me so their recording would be "complete". The place still makes my skin crawl. Everyone there hated it.

    August 11, 2010 at 7:20 am | Reply
  90. Rose By Any Other

    Sometimes passive-aggressive just doesn't get the job done. You can't get blood out of a turnip but sometimes you can get some time off with pay from the turnip heads.

    August 11, 2010 at 7:25 am | Reply
  91. Rose By Any Other

    I hope Mr Slater sues the pants off the person that assaulted him. What about the airline allowing a hostile work environment?

    August 11, 2010 at 7:27 am | Reply
  92. Alexandru D.

    I’ll write about another similar story!

    I used to work on cruise ships. I had a colleague that worked in the restaurant as a waiter. He was the most beloved guy ever, an example for the rest of us, Mr. Customer Service in person. There were plenty of guests who asked specifically for his service.

    One day, toward the end of a cruise, a full table of morons, probably envious of his high quality service, had the very bad idea of mocking him by telling him something like this: “Very good service young man, I hope you don’t expect a tip from us, you know, we tipped you, yesterday and the day before…” They didn’t tip him, like it matters, we all were just hopping for a tip, never asking for one, but only giving it all we had. But to be trashed like this because: “who knows why? We never found out…” made my colleague snap, and as a result he was the one who tipped them: with the pepper cracker. In just a few moments, before anybody could do anything, all 7-8 guests were full of blood, their own.

    He was a hero between crewmembers who are used to a lot of grap, but I think the guests present that day will think twice before they trashing a service provider, no matter of what sort.

    Regards, mother f…… passenger.

    August 11, 2010 at 7:28 am | Reply
  93. Shahriar

    I was fired from Census Bureau. Because my manager reported fales
    about me. Thats true she lied about me. I defended myself . I wrote and send may emails and letters to Census Bureau. But no one accepted my reasons.even I send some letters and emails to Departement of commerce but they very simple, rejected me!

    August 11, 2010 at 7:43 am | Reply
  94. Jurgen R. Brul

    Hello CNN friends,

    Just Think Twice,
    Let us Now make our world
    a Better Healthier and Beautiful World
    for You and for Me!

    Jurgen R. Brul
    Hometown: Paramaribo
    Country: Suriname

    August 11, 2010 at 8:29 am | Reply
  95. A. DeAngelis

    I don't think that this is the first time this crazed idiot has caused problems on a plane. I am 99% certain that this Steven Slater is the same "Steven" who harassed me on an American Airlines flight in August, 2005. It got to the point that the captain had to intervene and tell this wack job to stay away from me. After the flight landed almost all of the crew, including the pilot and the co-pilot, gathered around me as I deplaned and apologized.

    August 11, 2010 at 9:24 am | Reply
  96. Marc

    I worked at a restaurant in Miami as a waiter after college for a bit and had an awful woman from New York as my boss. She did everything in the book to abuse and insult me and finally on New years eve during a particularly awful shift she was sitting at a table entertaining her equally awful friends by insulting me and snapping her fingers at me. I snapped and emptied a full jug of Iced water over her head and told her and her friends what I thought of them and walked out. Sure I was jobless after but I had my dignity back and all nite after in a local bar people bought me drinks and came to shake my hand and congratulate me on my liberty from that awful job and woman. " days later I received a a call from someone offering me more congratulations about my iced water actions and what turned out to be a good job. My new boss had previously worked for this woman and news got around

    August 11, 2010 at 10:19 am | Reply
  97. Scott

    I did a customer service job about 3 years ago it was in a call center that had just opened and was for a .com that offered discounts on web services when you purchase a product and people would always click to sign up for it and it would even say it would cost them such and such a month but they never read that portion of the agreement.

    On a daily basis I'd get calls from angry people over 4.99 a month charges and we didn't argue with them if they request a refund for 1 month or the all the fees, even though we didn't fight them on this they would still sit there and say how they are going to sue the company I work for and have my job and this was day after day. Well one day one guy decided to take it to the next level and just start with "why don't you find a real job, you really like working for a company that screws people over lies to them etc" and just kept prying and we weren't allowed to hang up on them. I finally went off on him pretty much told him "look it's not my problem you're too stupid to read the entire agreement we refunded all payments made to you and I hope you have a great day and feel proud of yourself for being an a-hole" I hung up on him walked in to my bosses office and told him I quit.

    I didn't need that stress or someone going off on me on a daily basis because they just read the what they got for "free" out of the agreement and not down to the monthly cost.

    August 11, 2010 at 12:01 pm | Reply
  98. Bonnie

    The traveling public has pushed all the limits when it comes to the "customer is always right". Take the DFW ticket agent who had the passenger THROW his luggage at her. The agent was hit and fell onto the baggage belt. Paramedics were called and the agent has serious back injuries. The passenger walked away without ever apoligizing or being held accountable.
    At what point do we say – ENOUGH IS ENOUGH!

    August 11, 2010 at 12:54 pm | Reply
  99. gran

    I was was a hotel restaurant banquet "chef" (a.k.a. chief cook and bottle washer). The only other "chef" couldn't prepare toast let alone a banquet. One staurday I walked in to learn i was on my own with 750+ guest in 5 dining rooms. I wasn't easy but i pulled it off. The only reason I didn't quit on the spot was because the manager was off that day, it was a Saturday in July after all and she wante to spend time with her family. Sweet of her, wasn't it? So first thing Monday morning I went to her office and actually said "I just stopped by to say", "I won't be stopping by anymore." And I haven't in nearly 20 years.

    August 11, 2010 at 1:20 pm | Reply
  100. wesley

    Atleast this guy didn't "snap" and pull out a gun and start shooting.

    August 11, 2010 at 1:45 pm | Reply
  101. J_Winstanley

    Once I lost my cool with a computer which had crashed 3 times previous during my workday. Unfortunately, the place I was working at had a "zero-tolerance" policy towards cursing and I forgot the mute button wasn't depressed. So, two days later, I was escorted out for breaking that policy.

    This incident just goes to prove that the customer isn't always right. These airline travelers think that the flight attendants are their slaves. Yes, they may bring you drinks, food, pillow, blanket, but remember this, treat others the way you want to be treated.

    Unfortunately, as a previous poster said, it's the "me first" generation. Blasting their music at all hours in their cars, playing their cellphone music out loud for everybody to hear on the train (yes, technology has given us those nitwits – get a pair of headphones. Personally I remember the boom-box trend, but even then, they showed some respect.), having their phone on speaker when having a conversation, yet they don't want anybody listening in on their phone calls. Just goes to prove, when you think you have plumbed the depths of the well of human stupidity, somebody throws you a shovel...

    August 11, 2010 at 2:30 pm | Reply
  102. Eolia Bell Cooper

    Yeah! Your Highness Steven Slater, for the last 11 months I have been involved in a workplace incident that reflects the results that you dispayed as one side of the coin. After 24 years of publc school teaching I was threatened by a student w/ death on 9/4/2010, my blood pressure rose from 120 to 205 instantly. Because I DID NOT REACT AS YOU DID, I am still suffering emotionally, taking medications to feel and act normal prescribed by my psychiatrist. The duration of the school year was infiltrated w/ so many other such instances. The year ended(5/26/2010) w/ my being escorted from school to the hospital (by phone) by psychiatrist's technician to a local hospital from my classroom, and Montgomery Public Schools (Montgomery, AL) refuses to take any responsibilty for this even with written documentation from my doctor (psychiatrist).I guess in both instances at least we didnt commit any workplace VIOLENCE! GOOD for YOU STEVE SLATER!

    August 11, 2010 at 10:29 pm | Reply
  103. Eddie G

    I was 17 & wanted to earn extra money for the summer. I landed a job a Chuck E. Cheese's. Went through training for all positions, even Chuck E. himself. Day 1 on the job & I was an attendant for a kids birthday party. Day 1 was my last day. Lets just say that the birthday boy didn't want to follow the rules, got mad and struck me in front of where the moon don't shine. I pushed Chuck E. out of my way and left.

    August 12, 2010 at 5:31 am | Reply
  104. Rien

    if a society has a problem with agression , cause its the only justified emotion (cause the rest is labeld as gay) but in the same time there is so much resistance against it , cause its not ok either to be agressive
    to make a long story short , its not ok in america to have emotions , cause its labeled as weak , when does america grow up emotionally and learn to have some compassion , indtead of proving that someone else is weak and they are strong , almost the entire media is focussed on competitive consciousness trying to prove that someone else " looses" or is expelled or is the weakest link , well gues what , in competitive consciousness someone has to fail and your always afraid that someone will beat you .
    and i say have fun with that stupid life strategy.

    August 12, 2010 at 5:35 pm | Reply
  105. vika1234

    I was working in a Johny Rockets in Atlantic City one summer, when on a specially busy day another employee cracked under pressure. I guess I was in the wrong place at the wrong time as she took her anger at me and her yelling very soon turned into physical fighting! all that in front of a full house of clients.. johny rockets famous for its waiters dancing during the day, offered a different kind of show on that hot summer day.

    August 13, 2010 at 8:19 am | Reply
  106. Jan

    Gosh. I am a nurse and we have very similar problems. Hmmm. Punch me in the face, curse at me because your pain medicine (read addict) is not on time? I would LOVE to do what Stephan did. People nowadays feel that there is a sense of entitlement. Nurse: get me some coffee! Sorry sweetcakes; I am dealing with a cardiac arrest down the hall. Wanna complain? Go for it. The rudeness, concept that I am your servant is not appreciated. Having a cardiac arrest? Call a nurse. Need your coffee? Call a waitress. And to all of you waitresses: bless you for what you do, and I am sure that you have some comments as well. The public is simply impossible to deal with now. Much different than 30 years ago when people had some manners. Kudos to everyone who deals with the public: Starbuck's baristas; this includes you!!!

    August 14, 2010 at 1:31 am | Reply
  107. Gustavo

    i am working at present at Sykes in Amsterdam, Europe, a call center, which i would better call 'hell center'. I have now quit in a peaceful way, a smart decision before i would start punching supervisors or managers on the face, which would be very well deserved. lol

    My applause to this guy for having the guts to do what he did!

    August 17, 2010 at 1:30 pm | Reply
  108. Thomas Tuohy

    I picked up a survival job washing dishes for the restaurant where my mother in-law works. The chef asked her about MY availability. He needed help, I needed to survive, he asked me, I answered.
    A while after I started there, the chef begins the habit of throwing kitchen and dinnerware at the dish buckets, which are positioned within inches of my eyes. Other cooks witness the chef throw things, so they do it too. Pretty soon every cook/sous chef in the kitchen throws the utensil they are using rather than walk it to where it needs to go. After one splash too many, I told one of the cooks to stop throwing crap in the kitchen. The chef then says to me, "A please would be nice."
    I replied to his comments loudly enough for everyone in the restaurant to hear me, "I am not asking anybody, I am telling everyone not to throw crap around this kitchen." (this was early in the morning and there were no guests present in the dining room). By this time the chef has walked around the countertop/work area and is standing right beside me. He says, "Say please."
    I looked him right in the eyes as I said, "I am not asking you, I am telling you, do not throw utensils at me." It only took a half of a second for him to terminate my employment for not saying please. I was literally told to say please or I would be fired.
    I could have said please and kept that survival job, but I would have lost everything else.

    August 25, 2010 at 10:28 am | Reply
  109. JJL

    Nope, and I've had some pretty fantastically horrible jobs.

    No one is holding a gun to your head making you work there. The economy may suck, but does eating cat food suck more or less than putting up with the garbage that goes on at your place of work?

    What it comes down to is personal responsibility. Just because someone else is a jerk to me doesn't mean I have to blow up.

    September 3, 2010 at 12:34 am | Reply
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